Escalation Card
support
Protocol v1.0
Handoff summary when AI escalates to human.
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Actions trigger agent reasoning loops via the Generative UI Protocol
Bidirectional
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Escalation
Highesc-001
Ticket
Cannot access billing dashboard after upgrade
AR
FromAlex Rivera
ToEngineering — Billing Team
Reason
Known permissions bug requires engineering fix — not resolvable by support tier 1.
Customer Context
Pro plan customer since 2024. Upgraded yesterday. 403 on /billing. Has a board meeting Thursday needing invoice data.
Suggested Actions
Reset permissions cacheManually grant billing_admin roleFollow up within 2 hours
1h ago
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Use Cases
No documented use cases yet
Bidirectional Control
Interaction with this component triggers typed actions that your agent can handle via the Generative UI Protocol.
Enabled Schemas
PropsActionsEvents